Voyage Control Team
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Contact Us
To contact us please click the "Submit a Request" button at the top of any page within this helpdesk.
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What if I take too long to unload my vehicle and overrun my allocated time?
We need you to stick to your unloading time so that we can make room for other deliveries. All booking times are allocated to the size of your vehicle, the larger the vehicle the more time you have...
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I would like to make changes to my booking
You can easily edit your booking from your dashboard. Go to "List View" on your left hand sidebar: You can view all your bookings here by selecting the date range you'd like to view. You can al...
I can't select my preferred time
If you can't select a certain time slot that has been listed for you on the system, then this means that the time slot is fully booked or it's not within your scheduled allotted time. There are onl...
I would like to cancel my booking
You are able to cancel a booking from your dashboard. Go to "List View" on your left hand sidebar: You can view all your bookings here by selecting the date range you'd like to view. You can als...
Support browsers
Our support system no longer supports Internet Explorer 8, 9 or 10. This is mainly because in January 2016, Microsoft removed support for Internet Explorer 8, 9 & 10 on any desktop platforms beyon...
What happens if I'm going to be late?
If you're going to be late, we strongly suggest that you edit your booking to align with your new arrival time and to print your new pass. If you are unable to print the new pass, we suggest that w...
No times available
Move-In allocation times are determined by the Zone Move-In schedule. If you receive an error message stating "Found no times for Journey 1", this means you do not have Move-In access that day. Ple...
What if there's no space?
If in a rare event there is a lack of space and those exhibiting can not be checked in, you may need to park up/ or be asked to go to a holding bay. In extreme situations HALL E will be opened by...
I would like more time
The period of time you have allocated is dependent on a number of factors and are set by your site to ensure smooth running of operations. Unfortunately we are not able to allocate you longer time ...